Q: What kind of shipping methods do you provide?
A: Usually We ship parts via FedEx, DHL, TNT, UPS, etc.
Q: How much is the shipping costs? Do you provide free shipping?
A: Usually most of the logistics companies calculate the freight charges according to either the actual weight or the dimension of the package(s). which one is greater.
Please note that sometimes shipping to remote destinations takes more time and additional fees due to their international logistic policies. We currently do not offer free shipping.
Q: How long does it take to ship or process my order?
A: Normally it takes 5-7 business days.
Q: Can you ship batteries?
A: Yes, we can, but only via DHL or local post, and it takes up to 1–3 weeks to deliver it to you. Batteries must be shipped separately.
Q: My package is stuck/detained/confiscated at the custom. What should I do now?
A: During transportation, if goods go missing due to having been detained by custom in China, all loss thus occurred should be
borne by us; if goods go missing or are detained in other countries outside of China, all loss should be borne by the buyer.
Shipping Fee:
The caculation methods stated below are provided by the logistics companies that work with us. Basically, the freight charges are determined by the weight and size of the packages, shipping destinations and the shipping options: Actual Weight & Dimensional Weight Usually the practices of most of the logistics such as FedEx, UPS and DHL,etc. to calcalate the shipment cost based on the volumetric or dimensional weight is calculated and compared with the actual weight of the shipment to ascertain which is greater, the higher weight is used to calculated the freight charges .