Quality & Warranty

Warranty Policy

All defective merchandise, unless otherwise indicated, may be returned for replacement within 90 days from the initial purchase date. The warranty does not cover physically damaged merchandise. All warranty replacements are required to have a RMA (Return Merchandise Authorization) number. The following form explains how to apply for a RMA(Return Merchandise Authorization) number. We will send you a template to fill in when it's needed.

Step 1:

Step 2: Send us RMA form together with the detailed photos of the deficient items via Email.

Step 3:T hen wait for us to verify the request and we do our fastest to handle it.

Return Policy
Malfunctioning Parts:
If product purchased from Omnific does not perform properly (Cases like physical damage or damage caused by incorrect installation and usage are excluded) within 90 days from the initial purchase date. Customers may initiate a RMA for an exchange or refund request.

0 - 30 Days:
All merchandise, unless otherwise indicated, may be returned within thirty (30) days after the initial purchase date for a full refund or exchange excluding shipping.

31 - 60 Days:
All merchandise, unless otherwise indicated, may be returned within 31 to 60 days from the initial purchase date. Refunded amount will be the current selling price or purchase price, whichever is lower.

61 - 90 Days:
All merchandise, unless otherwise indicated, may be returned within 61 to 90 days from the initial purchase date. Refunded amount will be the current selling price or purchase price, whichever is lower, charges 20% as processing fee.

91+ Days:
No refunds will be given after ninety (90) days from the initial purchase date. Partially cost will be charged for an exchange request.

Received Deficient Parts
DOA(Damaged on Arrival):
Please refuse the package (from the courier) if it looks like it has been opened or is visibly damaged, and contact us. If you have accepted a damaged package and the products inside are physically damaged or nonfunctioning please open a RMA (Return Merchandise Authorization) within 7 days of receipt. You will need to provide the information listed below in the RMA within that 7 day period after you have received the package so that we may file a claim with the shipment carrier in a timely manner:
• Pictures of the front and back of the shipment box.
• Pictures of the front and back of the product that has physical damages.
Note: Failure to provide information regarding DOA (Damaged on Arrival) item within 7 days upon receipt will cause the RMA to be denied.

Wrong parts ordered
Customer ordered wrong parts:
Technically, we hold no responsibility in returning items that were incorrectly ordered, but, that being said, that does not mean we do not want to help our
customers like this case happens. Customers will be responsible for all return shipping fees, and 30% (for refund requests) or 20% (for exchange requests)
as restocking fees will be charged after we have received and tested the product.
Note: Incorrect item orders that fail to make a RMA form within 7 days upon receipt will be denied.

Wrong parts received
Customer received incorrect parts:
If you have received an incorrect item, please take 3 clear photos of the incorrect item with the SKU showing, and create a RMA (Return Merchandise Authorization)
We will verify the error and fix it as quickly as possible.
RMA processing time (within 7 business days)
Depending on customer's request (refund or exchange), the RMA handling process can be finished within 7 business days after the wrong items received by Omnific.
If it has been over 7 business days, please send us email for handling immediately and a response will be provided within 24 hours.

Policy Abuse
Unfortunately, some customers have abused our generous return, warranty, and other policies. Accordingly, we will be forced to apply stricter policies to customers who abuse our policies.

Policy Changes
These policies are subject to change at any time and without notice.

NOTICE
The Following terms applies to all refunds and exchange.
• All item(s) being returned must be in original condition with packaging, unused, and undamaged. Otherwise, the RMA will be denied.
• All item(s) that have been returned without first receiving RMA approval will be denied.
• All item(s) being returned without the Omnific's stamp will be denied.
• All item(s) being returned without a RMA (Return Merchandise Authorization) number on the outside of the package will be denied.
• All item(s) have a warranty period of 90 days from the initial purchase date. The RMA will be denied if the product is over the 90 day warranty period.